Build long-lasting relationships with customers with our processes

• Sales

  Improve your onboarding process

  Simple fast sign-in and start

  Customers easily start the dialog in the channels they prefer without any barriers. Even newcomers or non-registered visitors are able to reach your team if needed.

  Prequalify user and collect user data

  AskMe is able to request user data mandatory before the conversation and provides the ability to make pre qualification questions with AI.

  Lowering cart abandonment

  By proactively engaging customers during the buying process, AskMe is able to reduce cart abandonment and increase conversions.

  Collecting marketing data during communication

  Each visitor comes to AskMe system with the predefined source channel data, the lead info and essential marketing data gathered by the system according to business preferences

  
• Service

  Boost the quality of service provided

  Every user's request is handled with care

  AskMe takes care about every request to be received, seen and processed. It is achieved thanks to multiple ways to notify agents about incoming requests by email and push notifications to agents. Smart message distribution system regulates assign incoming requests according to availability and the load of each agent.

  Response from the channel your customer choose

  The AskMe channels are always user friendly and the most prefered by visitors. The sales or customer support team are always achievable in a WebSite live chat, in Messengers, or even Email and SMS. Having the customer request and lead info you are always available to continue service provisioning in a way the customers choose most oftenly.

  Multilingual solution

  AskMe provides the ability to communicate in over 10 languages. Meanwhile the dialogue might be spread between dedicated agents according to your organization structure.

  Controle your service provisioning quality by scoring

  Each communication finalized with automatically offer to your customers to rate received assistance. Moreover, the client is suggested to fill in the follow up survey leaving the personal feedback.

  
• Engagement

  Engage customers in a personal way

  Get started by proactively engaging on-line web visitors

  Create a list of steps that would turn into event-triggered campaigns based on customer actions, behaviors and channel preferences.

  Involve chatbot in communication process

  Provide instant reply for FAQ using the chatbot, as it already reacts faster than any sales / support teams.

  Centralize your communication

  AskMe allows your agents to engage customers over websites and popular messaging apps. That means you can build the best customer experience on the channels that your customers actually prefer. AskMe works on any device: every modern OS, browser, and mobile devices are supported.

  AskMe encourages sales team to reach clients

  Once the trigger is activated via webhooks, AskMe sends a signal to the agent to start a dialog proactively using contact info from CRM. Dialog history could be sent backwards to CRM so sales/retention have background for future interactions.

  
• Retention

  Increase retention by building one-on-one relationships with your customers

  Know the customer’s preferences

  Unlimited storage period of all the dialogs gives you the possibility to know your customer communication preferences, their favorite communication channels and past behavior.

  Develop loyalty

  Castomizible chat badge gives a fairly accurate impression of your experts. It could be a first step to build stronger relationships with customers and develop loyalty.

  Sell directly in a conversation

  Make it easy for consumers to find the products they need, get answers to questions, and accompany payment.

  Collect feedback

  Precisely improve your conversational flows by using the collected feedback. Automatically offer your customers the ability to rate the support they received on a request and follow up to ask why.